More and more businesses are recognising the benefits of recording calls on their business telephone systems. Not only can it provide an accurate record of what was said by whom and when, but also avoids the need for repetition or speaking slowly. Call Recording on your business communication system can offer the perfect aid to training, dispute resolution and trap nuisance or abusive callers.

Why should you record calls?
Are you asking all the right questions? Having the opportunity to record calls gives you the capability of being able to monitor your customer service levels along with staff performance. This allows your company to have a head start on your competition with the opportunity to continuously improve your service level.
Telesales or Lost Sales? Training is easy when you are able to monitor both sides of a telephone conversation on your business telephone systems. Recording calls allows you the benefit of hindsight, giving you the opportunity to assist your team in achieving their goals and improving sales.

NEC RECORDING SOLUTION

• Recording of up to 30 live ISDN30 channels as standard for £3000.00
• Recording can be made over – ISDN30 (ISDN30E & DASS2) and DPNSS
• Voice Recording ALL Calls

The recording of your phone calls offers the possibility to evaluate QOS and your conversations retrospectively. Also you can extract import information after the call.
This frees the need to take notes during the call and you can absolutely concentrate on your phone partner or the Line quality.
Hotline and call centre managers can use the Call recordings for quality control or collection of evidence.
Integration with OEM Software
The open and documented socket interface makes it easy for third parties to use the call recording service in their applications.
Call Recording
The device records calls and stores them on the hard disk of the connected computer.
The amount of stored call data depends on the size of the respective hard disk.
A 40 GB hard drive can store about 600 hours of recorded calls.
The recorded calls can be played back with a WAV player or -editor.

Using the software "Call Browser" you can easily manage the recorded and stored data.
With the Call Browser you are able to:

• find recordings of important phone calls quickly
• sort calls in ascending or descending order
• delete or to archive recordings
• use a filter expression
• listen to active calls discreetly and run the software on a remote computer in a network.

Manual Control of recorded calls
It is possible to manually control when calls are recorded using the browser

Basic Call management
The device also collects call detailed record (CDR) data for calculation of charge information or
measurement of service quality parameters (e.g. number of calls, time from ring to answer or engaged
parties).
The collected data can be exported to a comma separated list for further processing (e.g. in Excel).
Encryption

MyCalls
MyCalls is a unique range in introducing the concept of phone-user performance measurement to business users.The core application is bundled in free of charge for 12 months for every Aspire user.
For businesses with a cost measurement requirement for both single site and multisite, there is MyCalls Call Manager and MyCalls Enterprise.
With these core applications, any business will be able to provide answers to what was previously a ‘black art’.

• How many calls received
• How many calls abandoned
• How many calls waiting to be answered
• How many calls made
• How many staff available to answer calls
• Conversation length

MyCalls Call Centre
More than any other area of the business that requires phone monitoring is the call centre. To deliver tangible service, results need to be monitored. Providing real-time information onto PC screens and LCD Wallboards, MyCalls Call Centre works in conjunction with the Aspire Call Centre business.
Supporting up to 64 ACD Groups and multiple supervisors, the overall package brings enterpriselevel features to the SMB business. Incorporating skillbased routing, multiple call queues, look-back routing, super group working fully integrated with voice mail, recorded announcement devices (RADs), remote agents and networked call centres, Aspire MyCalls Call Centre is a powerful call-handling solution for today’s business.

MyCalls Agent Control
MyCalls Agent Control allows the supervisor to make immediate changes to the agents that are available to take calls on ACD queues during those very busy periods. This reduces the likelihood of abandoned calls and maintains high service levels.
The software enables the supervisor to control the availability of staff. For example, a supervisor can make available any agent to take calls that has gone unavailable, or has left the phone off the hook.
MyCalls Agent Control can enhance the Aspire ACD routing system by dynamically making the most appropriate agents available to take calls by using its skills-based decision system, known also as skillsbased routing.

MyCalls Recorder
MyCalls Recorder is a new addition to the MyCalls applications suite. It introduces for the first time a comprehensive conversation recording solution at an affordable price.
Monitoring up to 60 ISDN lines, MyCalls Recorder provides both trunk line and extension user monitoring in real-time with a comprehensive record archiving application. Recorder is an ideal solution for any business that needs to keep conversation transcripts on file. It is ideal for GPs, legal practices, consultants – in fact any business that provides information over the phone.